Can I Cancel My Data Recovery Once I Approve?

Canceling your data recovery job is only possible if we haven't performed any significant amount of work on your device at the moment of request.

what's considered a significant amount of work and is there a cancellation fee?

It normally includes disassembling your device and performing any troubleshooting using our equipment
If any of our technicians have invested a significant amount of repair time on your device, we will evaluate the total fair price due and reach out with an invoice to be paid by you.
For mail-in devices, the return shipping fee is separate from the cancellation fee

We can always work with you in terms of negotiating a deduction. In some cases, if you rather recycle your device with us, a discount can be applied.

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